Product Services Manager

We are Unit4, a leading provider of enterprise applications empowering people in service organizations. We are on a mission because we no longer accept the digital downgrade that people experience when they swap their personal devices for their work ones. We create business software that fits the way people work, not the other way around. Help us be the best and join us!

As a Product Services Manager you will manage a team of system analysts that act as a bridge between customer support and R&D.

On the top of that you will:

• Overseeing all activities within the team.
• Decision making on tasks and develop the plan to accomplish them.
• Monitoring all tasks and documentation assigned to employees.
• Determining the goals that team members will work toward.
• Deciding on the prioritization of software maintenance to be delivered by R&D developers
• Managing the team operation and admin
• Closely cooperate with Customer Support, Software Engineering teams, Product Management, Escalation Management, and other departments globally to improve product service delivery
• Participating in several parallel IT software projects
• Own, improving and automating processes within IT Service Management systems (ServiceNow, Azure DevOps)
• Using Problem Management as defined within ITIL
• Hotfixing approval
• Functional responsibility for the U4ERP and ERPx software modules in corrective maintenance - Coordinate escalations and approve hotfix deliveries in corrective maintenance
• Providing input and advise in project management and global leadership team forums
• Communicating directly with senior leadership
• Representing Unit4 Product Services and Engineering in customer calls.

• You have overall experience in ERP Products
• You have some experience in people management
• You like to interact with your employees and can make them enthusiastic
• You have good communication and project management skills
• You have clear independent judgement
• Your Local language and English is fluent
• additional languages is a plus

We offer:

A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other. 

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example, handle the cloud environments for our customers based on Azure infrastructure.