Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
As a Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for Unit4's ERP and Compensation Planning applications.
What you will do:
- Work with customers to solve issues they are having in the applications.
- Use remote session software such as MS Teams to investigate customer issues.
- Investigate, process and document application problems passed to the Application Support team;
- Will test and troubleshoot the full range of applications which includes functional operation of the each, as well as system administration and other technical areas.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
- Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.
The successful applicant must reside in Canada and is preferable to be located in the Eastern time zone, or possibly in the Central time zone.
Qualifications
We’re looking for people who have exceptional critical thinking, analytical, and problem-solving skills and who have the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
- Information Communication Technology (ICT) related Bachelor's degree or equivalent work experience;
- Strong communication skills and fluent in English (verbal and written)
- Ability to communicate in Dutch (verbal and written) is an advantage.
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
- Knowledge or experience with Compensation Planning products is preferred;
- Previous experience of working with Enterprise Resource Planning (ERP) software or any related business software is an advantage;
- Previous experience of working in a Customer Service environment is an advantage
- Strong analytical skills and out of the box thinking is an advantage.
Additional Information
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
Job Location
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!