Product Manager, Customer Success

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

The Product Manager, Customer Success, will be charged with bringing our customer experience offerings to market. They will have strong expertise in the productization of services such as customer success, support and professional services including specific technical or industry knowledge. They will have an understanding of product pricing levers, commercialization and how to bring productized services to market. This individual will liaise with members of our Sr. management and work cross-functionally to gain input, buy-in and ultimately ensure the enablement across the organization, and high take rate (based on targets set) of the implemented packages. 

This individual will be an expert in defining customer experience packages that fit the market, industry and customer set. They will ensure target audience and personas are mapped for sales team. They will ensure pricing package options and enablement are aligned with our deals team and sales organization. They will be charged with maintaining the attach rate alongside our finance teams and business owners. 

This individual will report into the Global Head of Customer Success and sit within the extended leadership team. 

• Excellent written and oral communication skills are required since the Product Manager will work cross-functionally and deliver the "why" to consumers of Unit4 products and solutions
• Superior project management and interpersonal skills 
• Strong planning and tracking 
• Track record of designing and implementing successful service package rollouts
• Ability to maintain strong attention to detail and work well in transformation state
• Natural tendency to be curious, positive and creative
• Ability to set the vision around what the productization that differentiates Unit4 looks like and challenge areas where we can improve.
• Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career

• A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
• Work, learn & be inspired by some of the best talent in the software space
• Private medical cover, health insurance, life assurance, contributory pension scheme and a whole host of other market-leading flexible benefits
• Talent program for high performers. Each year we provide a platform for high potential talent to accelerate their careers!
• Committed to corporate social responsibility with our Act4Good initiative,  our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
• Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value

We know that wellness is not static; it fluctuates. We offer a competitive offering of benefits including medical, dental, vision, life and disability, employer-matched 401k, and other voluntary benefits to support your overall well-being.

We also offer flexible working opportunities and unlimited vacation. The idea is simple: we trust you to deliver results. We don't obsess about where you do the work and how many hours you spend doing it. Instead, we encourage you to perform your role in the most productive manner. Are you ready to achieve the perfect work-life balance?

Salary: $105K-$120K